Side faq

What are the photo specifications?

For the best results, we recommend that you make sure you upload a head and shoulders high quality photo of yourself, similar to the picture below, that also meets the following guidelines: 

Photo specification example

For more examples of what makes a great photo, visit our photo specifications page.

  • You should be looking directly at the camera against a plain white background without tilting your head.
  • Your hair should be tied back and behind your ears so your face and ears are well exposed.
  • Your photo should be of normal size, clear, focused and well lit.

To be able to upload your photo it needs to be in a JPG format and the size should be less than 3 MB.

If your photo is too big please try taking it or scanning it at a lower setting, adjusting the size in a photo edit program, or using the free online image resizing tool below:

Please remember that the better quality photo you upload, the better you will look with the different hair styles and colors.

If you have any trouble uploading your photo or reducing the size then please send an email with your username and photo attached to our friendly customer service department and we will happily add your photo to your account so that you can receive the benefits of your membership.


If your question or problem is not listed here then please feel free to contact us at: with your registered email address or username so that we can assist you.

We also recommend taking a look at our guided tour. Click here to view the step-by-step video!


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