Side faq

I've uploaded my photo but it won't load. What do I do?

If you're having trouble loading your uploaded photo can you please make sure that you have done the following: 

  1. Your photo is in a valid JPG or PNG photo format.
  2. The name of your photo does not have any unusual characters, i.e. <, ', /, * etc.
  3. That your photo is no bigger than 3 MB.
  4. That you have cleared your cache and reloaded the page before attempting to load your photo.

Most loading issues are caused by the size of the photo being uploaded. To correct the problem we recommend making sure that your photo is as small as possible. This will allow your photo to load more quickly and make it easier for you to view the hairstyles with your photo.

If your photo is over 3 MB then we kindly ask that you please use these tools to make your photo smaller: 

If at anytime you have trouble resizing your photo then you can email it, along with your username to and we will be more than happy to adjust your photo and add it to your account for you.


If your question or problem is not listed here then please feel free to contact us at: with your registered email address or username so that we can assist you.

We also recommend taking a look at our guided tour. Click here to view the step-by-step video!


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