Side faq

I cannot see the Virtual Hairstyler. What do I do?

The following are some common Virtual Hairstyler issues and suggestions for correcting them. If you cannot see the Virtual Hairstyler, we suggest trying the following:

  1. Making sure your browser is enabled to accept cookies and sessions. This is a default setting in your browser.
  2. Deleting the cookies from your computer and clearing your browser's cache. This will make sure your browser is loading the latest page available.
  3. Using one of these browsers: Chrome, Mozilla Firefox 3+, Microsoft Internet Explorer 6+ or Apple Safari 3+.
  4. Ensuring your firewall is not preventing you from viewing If it is then you will need to configure your firewall so it will accept cookies and downloads from our website address. Please click on your firewall and enable the firewall to allow permission or follow instructions from your firewall's manual.


If the left and/or right side of the Virtual Hairstyler is cut off, restricting your access to the features of the program, then you will need to adjust your monitor settings.

You may also want to ensure that your browser is zoomed out. Find the view option in your browser and reset any settings, or reset your browser by clicking on the "View", "Zoom", "Reset" options or by holding down the "Crtl" key on your keyboard and then pressing the "0" (zero) key.

Screen too small

If you still cannot see the Virtual Hairstyler after trying these suggestions then please contact us via email with your username, the version of flash you are using and the type of browser you are using.


If your question or problem is not listed here then please feel free to contact us at: with your registered email address or username so that we can assist you.

We also recommend taking a look at our guided tour. Click here to view the step-by-step video!


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