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Website FAQ - Virtual Hairstyler Photo

Need help with TheHairStyler.com? Take a look at the questions and answers below.

I have uploaded my photo but cannot see it. What should I do?

First, please make sure that you have uploaded your photo to the Virtual Hairstyler. You can confirm that your photo is uploaded to the Virtual Hairstyler by clicking on the Photos tab in the hairstyles strip at the top of the Virtual Hairstyler.

If your photo is not in the tab then please try uploading your photo using the Add button on the left hand side of the Virtual Hairstyler. For step-by-step instructions for uploading your photo please see this FAQ.

If you still cannot see your photo after uploading it to the Virtual Hairstyler then please try the following:

  1. Make sure your browser is enabled to accept cookies and sessions. This is a default setting in your browser.
  2. Try deleting the cookies from your computer and clearing your browser's cache. This will make sure your browser is loading the latest page available.
  3. Use one of these browsers: Mozilla Firefox 3+, Microsoft Internet Explorer 6+ or Apple Safari 3+.
  4. Ensure you have the latest version of Adobe Flash installed. You can download and install it from this link: http://get.adobe.com/flashplayer/.
  5. Ensure your firewall is not preventing you from loading your photo. If it is then you will need to configure your firewall so it will accept cookies and flash/ActiveX downloads from our website address. Please click on your firewall and enable the firewall to allow TheHairStyler.com permission or follow instructions from your firewall's manual.

If you have a Zone Alarm firewall installed please use the following instructions to adjust your settings:

  1. Open Zone Alarm.
  2. Click on Privacy.
  3. In the Main tab, make sure the Cookie Control and Ad Blocking options are set to Med.
  4. Click on the Site List tab.
  5. Add TheHairStyler.com and make sure all of the options have a green tick.
  6. Click on TheHairStyler.com option, right click and select Options.
  7. Make sure that none of the boxes are ticked and press Apply.
  8. Reload your browser.

Using the AOL Browser.

If you are using the America Online built-in browser you will need to Disable Compressed Graphics or you could experience problems with viewing your photo.

To view your uploaded photo with TheHairStyler.com please check the following:

Disabling Compressed Graphics in AOL Version 9.0 for the Windows Platform.

  1. Launch AOL.
  2. Click on Settings. The AOL settings dialog window will appear.
  3. Click on Internet Properties. The AOL Internet properties dialog window will appear.
  4. Click the AOL Browser tab.
  5. Make sure that "Never compress graphics" is enabled.
  6. Click the OK button to close the AOL Internet properties dialog window.
  7. Clear the cache of your browser and refresh the page.

Disabling Compressed Graphics in AOL Version 7.0 for the Windows Platform.

  1. Launch AOL.
  2. Click on Settings and select the Preferences option. The Preferences dialog window will appear.
  3. Click on Internet Properties (WWW). The AOL Internet Properties dialog window will appear.
  4. Click the Web Graphics tab.
  5. Make sure that Never compress graphics is enabled.
  6. Click the OK button to close the AOL Internet Properties dialog window.
  7. Clear the cache of your browser and refresh the page.

Disabling Compressed Graphics in AOL Version 5.0 for the Windows Platform.

  1. Launch AOL.
  2. Click on My AOL and select the Preferences option. The Preferences dialog window will appear.
  3. Click on WWW. The AOL Internet Properties dialog window will appear.
  4. Click the Web Graphics tab.
  5. Make sure that Use compressed graphics is not checked.
  6. Click the OK button to close the AOL Internet Properties dialog window.
  7. Clear the cache of your browser and refresh the page.

Disabling Compressed Graphics in AOL Version 4.0 for the Macintosh Platform.

  1. Launch AOL.
  2. Click on My AOL and select the Preferences option. The Preferences dialog window will appear.
  3. Click on WWW.
  4. Make sure that Use compressed images is not selected.
  5. Click the OK button to close the Preferences dialog window.
  6. Clear the cache of your browser and refresh the page.

If you still cannot see your photo in the Virtual Hairstyler after following these steps then please contact us via email with your username, the version of flash you are using and the type of browser you are using.

 

If your question or problem is not listed here then please feel free to contact us at: info@thehairstyler.com with your registered email address or username so that we can assist you.

We also recommend taking a look at our guided tour. Click here to view the step-by-step video!

 

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