Website FAQ - My Membership

Need help with Take a look at the questions and answers below.

How do I change my details?

Once you have registered an account you can change or update any of your contact details, personal details, your email address or your password from your edit profile page. 

  • To change any personal details please use these instructions:

1. Go to the My Account menu and choose the Edit My Profile option.

My account menu link

2. To change your name or email address scroll down to the Contact Details section and make your changes.

Contact details

3. To change your city, country, birth date or gender scroll down to the Personal Details section and make your changes.

Personal details

4. Go to the bottom of the page and press the Update button.

Update button

  • To change your password please use the Change Your Password box on the right hand side of the edit profile page and follow these steps:

1. Enter your current password in the field provided.

Current password

2. Enter your new password in the field provided.

New password

3. Confirm your new password in the field provided.

Confirm password

4. Press the Change Password button.

Change password button


If your question or problem is not listed here then please feel free to contact us at: with your registered email address or username so that we can assist you.

We also recommend taking a look at our guided tour. Click here to view the step-by-step video!


Already a Member? Click here to login!

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