The most realistic virtual hairstyler - WallStreet Journal & Vogue Magazine

Website FAQ - Help/Specifications

Need help with TheHairStyler.com? Take a look at the questions and answers below.

I cannot see the Virtual Hairstyler. What do I do?

The following are some common Virtual Hairstyler issues and suggestions for correcting them.

  • If you cannot see the Virtual Hairstyler:

If the only thing you can see when you visit the Virtual Hairstyler is a message that says "To view the Virtual Hairstyler please download the latest version of Flash" then it's likely that you do not have flash or the latest version of flash installed, or that you do not have flash enabled in your browser.

To correct either problem please give the following suggestions a try:

Install Flash:

  1. Go to the following link and download the latest version of flash available and install it on your computer: http://get.adobe.com/flashplayer/
  2. Once it's installed, go to the Virtual Hairstyler to see if the problem has been resolved (you may need to refresh your page).

Enable Flash:

Internet Explorer:

  1. Go to the Tools menu.
  2. Click on the Manage Add-ons option.
  3. In tool bars and extensions, find Shockwave Flash Object and click on it so it's highlighted.
  4. Press the Enable button in the lower right hand corner of the box and then the Close button.
  5. Refresh your browser and then go to the Virtual Hairstyler to see if your problem has been resolved.

Mozilla Firefox:

  1. Go to the Tools menu.
  2. Click on the Add-ons option.
  3. Click on the Plugins tab.
  4. Find Shockwave Flash and press the Enable button.
  5. Close down the Add-ons box.
  6. Refresh your browser and then go to the Virtual Hairstyler to see if your problem has been resolved.

We also suggest trying the following:

  1. Making sure your browser is enabled to accept cookies and sessions. This is a default setting in your browser.
  2. Deleting the cookies from your computer and clearing your browser's cache. This will make sure your browser is loading the latest page available.
  3. Using one of these browsers: Mozilla Firefox 3+, Microsoft Internet Explorer 6+ or Apple Safari 3+.
  4. Ensuring your firewall is not preventing you from viewing TheHairStyler.com. If it is then you will need to configure your firewall so it will accept cookies and flash/ActiveX downloads from our website address. Please click on your firewall and enable the firewall to allow TheHairStyler.com permission or follow instructions from your firewall's manual.
  • If you cannot see the entire left and/or right side of the Virtual Hairstyler:

If the left and/or right side of the Virtual Hairstyler is cut off, restricting your access to the features of the program, then you will need to adjust your monitor settings. The web pages are designed for a monitor resolution of 1024 x 768

You may also want to ensure that your browser is zoomed out. Find the view option in your browser and reset any settings, or reset your browser by clicking on the "View", "Zoom", "Reset" options or by holding down the "Crtl" key on your keyboard and then pressing the "0" (zero) key.

Screen too small

If you still cannot see the Virtual Hairstyler after trying these suggestions then please contact us via email with your username, the version of flash you are using and the type of browser you are using.

 

If your question or problem is not listed here then please feel free to contact us at: info@thehairstyler.com with your registered email address or username so that we can assist you.

We also recommend taking a look at our guided tour. Click here to view the step-by-step video!

 

Already a Member? Click here to login!

Join us today to view yourself with 1000's of hairstyles and 50 colors! Receive a professional hair consultation and much more... Banner-signup-info




TheHairStyler.com

  • About Us
  • Benefits
  • Media
  • Help/FAQ
  • Testimonials
  • Sitemap
  • Affiliate Program
  • Policies/Terms of use
  • Feedback
  • Contact Us


  • Hair Center

  • Hairstyles
  • Hairstyle Search
  • Salons
  • Hair Stylist Profiles
  • Hair Styling Products
  • Hair Styling Tools
  • Newsletter
  • Makeovers

  • Virtual Makeovers
  • Before and After
  • Virtual Hairstyles
  • Get Over Your Hairstyle Makeover eBook
  • Hair Help

  • Ask a Hairstylist
  • Hair Tips and Advice
  • Hair & Beauty Videos
  • TheHairStyler.com

    Copyright © 2000 - 2014 TheHairStyler.com Pty Ltd.
    All Rights reserved.

    Facebook Twitter Google + Pinterest Feed