Website FAQ - My Membership

Need help with TheHairStyler.com? Take a look at the questions and answers below.

I get an error when I try to log in. What do I do?

If you are given an error message, such as The Change You Wanted Was Rejected, when you try to log into the site then we recommend the following:

Login box

1. Ensuring your browser is enabled for cookies or that you have TheHairStyler.com added to your list of websites that are allowed to run cookies.

If you are using Internet Explorer:

  1. Click on the Tools menu.
  2. Select Internet Options.
  3. Go to the Privacy tab and adjust your settings back to Default by pressing the Default Button listed.
  4. Click Apply then Ok.
  5. Close down your browser and then open it again, go to our website and try logging into your account.

If you are using Mozilla Firefox:

  1. Click on the Tools menu.
  2. Select Options.
  3. Go to the Privacy tab and make sure the Accept cookies from sites and Accept third-party cookies boxes are ticked.
  4. Click Ok.
  5. Close down your browser and then open it again, go to our website and try logging into your account.

If you are using a different type of browser then please look for the Options selection and find the Privacy settings to make adjustments.

2. Clearing your browser's cache to ensure that you are loading the latest page available. For instructions for clearing your cache, please see this FAQ.

If you still cannot log into the site after trying these suggestions then please email our customer service department with your username, the browser you are using, and specific details about the error message that you receive.

 

If your question or problem is not listed here then please feel free to contact us at: info@thehairstyler.com with your registered email address or username so that we can assist you.

We also recommend taking a look at our guided tour. Click here to view the step-by-step video!

 

Already a Member? Click here to login!


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