Side faq

I'm having trouble adding/uploading my photo. What do I do?

The following are some common photo upload issues and suggestions for correcting them:

  • I'm told my photo is too large

If you cannot upload your photo because it is too large then please click here for an FAQ which will advise you on how to reduce your photo size.

Image too big error message.

  • My photo is in the wrong format

For a photo to be uploaded it must be in either a JPG or PNG format.

  • I cannot see the Add button

If you cannot see the Add button because the left side of the screen is not visible on your computer then you will need to adjust your monitor settings. The web pages are designed for a monitor resolution of 1024 x 768.

Please also ensure that your browser is zoomed out. Find the view option in your browser and reset any settings, or reset your browser by clicking on the "View", "Zoom", "Reset" options or by holding down the "Crtl" key on your keyboard and then pressing the "0" (zero) key.

Screen too small



We also recommend taking a look at our guided tour. Click here to view the step-by-step video!


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