Side faq

The hairstyles don't sit right on my photo. What can I do?

To ensure that the hairstyles sit well with your photo, we recommend that you upload a photo that closely follows the guidelines on our photo specifications page and that you use our photo editor to make sure your photo is positioned and aligned correctly.

For step-by-step instructions for using our photo editor please see this FAQ. We also recommend clicking here to view the video tour of our Virtual Hairstyler, which includes photo guidelines and instructions for editing your photo.

We also provide sizing tools directly below your photo in the Virtual Hairstyler so that you can easily make adjustments to the position and size of your photo as you look at different hairstyles. If you can't see the sizing tools below your photo, put your mouse over your photo and the control panel with the sizing tools will appear.

Sizing tools

If you still find that you cannot get the hairstyles to sit correctly after trying these suggestions then please send an email with your username to our friendly customer service department and we will happily make any adjustments to your photo for you so that you can receive the benefits of your membership.


If your question or problem is not listed here then please feel free to contact us at: with your registered email address or username so that we can assist you.

We also recommend taking a look at our guided tour. Click here to view the step-by-step video!


Virtual hairstyler

Face shape quiz

Hairstyle consultations