Hair Styling Questions and Answers

Got a hair related question or problem? Read about common Hair Styling Questions that are answered by TheHairStyler.

General hair Hair

I am really confused about my face shape. Can someone please look at my photo and help me?

Hi, based on the photo in your account I would say that your face shape is oblong. For more info about your face shape and what hairstyles will suit it, please take a look at this article: Kind regards, Serah Schuster - THS Hair Consultant.

General hair Hair

I have split ends and haven't found someone to cut it. What can I put on my hair to make my hair look better until I find someone?

Hi, the only way to take care of split ends is to have them cut off as no amount of hair product will repair the damage. I recommend finding someone to cut the splits ends as soon as possible, as the longer split ends are left, the further they will travel up your hair shaft and cause more damage. Kind regards, Serah Schuster - THS Hair Consultant.

Hair color Hair Color

Hi, I am unsure of what my skin tone is and what colours will best suit me. I like having dark hair but I also like having it lighter aswell. What would suit me best, all over colour or highlights? I also want to try going red but am unsure of what shade to go.

Hi, I would recommend taking a look at the following article which can help you decide on your skin tone - Once you've decided then our hair consultation will allow you to choose your skin tone and then recommend colors which will suit. Kind regards, Serah Schuster - THS Hair Consultant.

Hair color Hair Color

I recently had my hair dyed. Previously I was a dark blonde with lots of bright highlights and I wanted to go to an all over light brown. Well the salon did my hair but it came out an Auburn brown and I am really not crazy about the red. I was hoping for a more golden look. What are my options to tone down this red?

Hi, if you're not happy with a color job done at a salon then I recommend going back to the salon and letting them know that you wanted a more golden brown look. A good salon should be more than happy to discuss the options with you, and as they can see your hair color and hair condition in person, they will be able to give you the best advice in regards to achieving the color you want and toning down the red. Good luck! Kind regards, Serah Schuster - THS Hair Consultant.

Hairstyle questions Hairstyles

Hi, I'm a 15 year old guy, and I've been struggling to find a good style for myself. I have kind of short, EXTREMELY THICK, dry hair that I like to run my hands through on a regular basis. I'm looking for something that is relatively low maintenance (I'm willing to put some work into it) I want it to be able to get wet and come out looking relatively the same as it did dry. I like having bangs about to my eyebrows and have it long on the top but i want the rest of my hair pretty short (almost buzzed) on the sides and the back. This was and could still be the look I'm kind of going for And before you say it, yes I realize it's Justin Bieber, and as much as I hate to ask for it, that's exactly what I want and I've had that haircut in mind for a while now. I would like some tips on how to style it. What gels, shampoo and conditioner I should use etc. Thanks.

Hi, I'm glad to hear that you have found a style that you like. Taking a picture to your hairdresser is the best way to get the exact look that you want and you should not be embarrassed that it is a celebrity style. In regards to styling your hair, for the best advice and results, I recommend asking your hairdresser when you go to get the cut as they will be able to see your hair up close and in person and can let you know what type of shampoos and styling products will work for you. Hair styling products work best when they are matched to your hair type and texture, and without that information, I am hesitant to recommend anything and think the best course of action is to ask for product advice and styling tips when getting your hair cut. Good luck! Kind regards, Serah Schuster - THS Hair Consultant.

Hair color Hair Color

I have spent hours trying on the different hairstyles on your site and could not find a cut that I thought looked good. I have decided to leave my hair as is and try a color wth highlights but I don't know what color fits me best. I have up-loaded a picture on my account and have several images in my Favorites with color combinations that caught my eye. Do any of the colors seem to work for me? I like the colors on the first image (short cut) but am not able to determine what colors are being used. Is there a place on your site that will indicate the color of the hair? Thank you.

Hi, I've taken a look at your favourites and think that the darker hair shades of brunette and red are the ones that suit you best based on your complexion in the uploaded photo. The color combinations that you have saved are the original colors of the celebrity or salon image used to create the hairstyle so we do not have any indicators on the site that will let you know the exact color. If you print out the favourites you like best and take them to a hairdresser, however, they should be able to match the colors for you and let you know for sure which color combination will work for you by looking at your complexion and hair condition in person. Kind regards, Serah Schuster - THS Hair Consultant.

General hair Hair

Hi, how do I download a picture of me?

Hi, to upload your photo please use the following instructions. To see these instructions with step-by-step images, please visit this link: 1) Log into your account and visit the Virtual Hairstyler from the menu that runs along any page. 2) Click the Add Photo icon on the left hand side of the Virtual Hairstyler. 3) Use the link in step 1 to check our photo specifications. 4) Complete step 2 by adding your photo from your computer or off the Internet via a web address. 5) Complete step 3 and tick the check box to agree to the photo upload policy. 6) Press the Add Photo button. Kind regards, Katie Summers - THS Customer Support.

Hairstyle questions Hairstyles

Hi Hairstyler, I am need of a makeover, please help! I have long thin blond hair with highlights and green eyes. I just started a job in real estate and I am getting comments that I look too young to be working but I am 25. I have gone black before which I sort of liked because my eyes stand out, but at the same time I looked like a ghost. I would like to have a professional style that makes my eyes stand out and I think I have a round face (I feel I have chubby cheeks) so I want a style that reduces my checks. Thanks!

Hi, I would recommend that you try our Find Your Perfect Hairstyle consultation ( It will allow you to add your green eyes, thin hair and your age (as well as other important attributes), and help you to pick the right face shape so that you can find hairstyles that will suit and match your features. Good luck! Kind regards, Serah Schuster - THS Hair Consultant.

Hair color Hair Color

I dyed my hair with a pre lighter a few weeks back and now the roots of my hair are yellow and the ends are a gingery colour. I was wondering what blonde hair dye I should now use ? I wish to go a very natural blonde, basically a dark blonde. Thank you.

Hi, for a correct assessment, the best advice I can give is that you see a hair stylist in person as they will be able to see what the tone and and condition of your hair is up close and give you the best course of action for achieving the color that you want. Kind regards, Serah Schuster - THS Hair Consultant.

Hairstyle questions Hairstyles

Hi - my hair is just to my shoulders. I would like a style that looks good on me that doesn't require a lot of work. When I am at work I am sweating a lot and my hair will not hold up. Any suggestions?

Hi, I recommend giving our hair consultation a try. It will allow you to choose specifics about yourself and your hair and then recommend styles in our library that will suit you. You can use the consultation as many times as you like so try as many options as you can and have fun with it! Kind regards, Serah Schuster - THS Hair Consultant.

Hair color Hair Color

Hi, I have a light olive complexion but now my hair is mostly grey/white with very little of my natural dark brown left. I am trying to pick a good permanent hair color that isn't too dark (because the regrowth shows in a week). I am using a level 6 dark golden blonde/dark neutral blonde now and I love the color because on top of my natural hair it always looks like I have highlights, but the color makes my skin look washed out. I hope to keep the "highlight look" so I don't want to go muck darker if possible. What options whould you suggest for me and other women like me?

Hi, instead of dark golden blonde, I would recommend that you try using just dark blonde, which will have more depth in the color and not make your complexion look so washed out. It will also blend in better with what's left of your natural hair color and will still give you the highlighted look on top of your natural grey hair. Kind regards, Serah Schuster - THS Hair Consultant.

General hair Hair

My hair is very fine and straight. I currently have a short/medium length cut with lots of layers and flipped out. I am very physically active and have an extremely busy schedule. I am thinking about growing out my hair to shoulder length (or just past). I would like a cut that requires minimal styling in the morning. However, I do need to look professional for work and I am worried about the growing out process. What do I need to know about hair extensions? I am worried my hair will get heavily damaged in the process, which would defeat the purpose of using them to help with the transition.

Hi, hair extensions are very high maintenance and can cause damage to your hair so I would not recommend using them if you are after a low-maintenance look while simply just waiting to grow your own hair longer. Although waiting for your hair to grow to a certain length can be quite frustrating, there are plenty of hairstyling options that you can try that are low-fuss and professional. For advice about hair extensions, I recommend taking a look at the following article For hairstyle suggestions for your current length, I recommend using our Find Your Perfect Hairstyle consultation ( Kind regards, Serah Schuster - THS Hair Consultant.

Hairstyle questions Hairstyles

Hi there, I do seek assistance with a suitable style. I am 60 years young and I have strong thick hair which I have worn in a bob style with a side fringe for many years. I like the fullness that the thickness gives me and I like a straight, bouncy look. My hair does have a natural curl to it hence the reason to keep the one length bob style. After washing I set my hair on big rollers and let it dry naturally. At the salon of course the stylist is able to blow dry it full, straight & bouncy for me. As I have a natural concentrated grey patch in the front of my hair (about 1.5ins from the hairline on the left) about an inch in diameter and about 40-50% grey all over I do have my regrowth coloured (light brown) and various ash blond highlights throughout. However the grey patch is noticeable to me even within about three weeks. My face is rather long and too thin but small in features probably oblong in shape. I need a change and while a layered cut might overcome the long, draining effect on my face I think I would have to compromise the full & bouncyness of my thick locks, which I don't want to lose. Can you suggest a style that I might be able to go to which will give me a new and lively look but gracefully retain my mature years?

Hi, I would recommend trying our hair consultation ( It will allow you to specify your face shape, age, hair length, type and texture etc and then recommend styles in our library that will match those characteristics. Kind regards, Serah Schuster - THS Hair Consultant.

General hair Hair

Hi, can someone please help me determine what shape my face is. I believe it to be oval but it may be oblong. I want to get a hairstyle consultation but it says to make sure I choose the right shape. Thanks so much.

Hi, after looking at your photo I would recommend choosing the oblong face shape when completing our hair consultation. Kind regards, Serah Schuster - THS Hair Consultant.

Haircut questions Haircuts

I have found a couple of styles that I like. How can I tell my hairdresser how to cut it in the style I choose? Do you have instuctions on this site that aids hairdressers for particular styles?

Hi, the hairstyle info listed with each style includes information that any hairdresser will find helpful. Also, taking a printed picture of the style that you want (just use the print function available) will allow your hairdresser to see the exact type and style of the cut that you choose so that they can re-create it for you. Kind regards, Serah Schuster - THS Hair Consultant.

Hairstyle questions Hairstyles

By uploading my picture can you help determine what kind of haircut/style better suites me?

Hi, adding your photo to your account will give you a better idea of which style will look good on you and which ones will suit you based on your face shape and other attributes seen in your photo. Once you've got your photo upload, I recommend trying our hair consultation to find the perfect style for you! Kind regards, Serah Schuster - THS Hair Consultant.

Miscellaneous General Hair Styling

I can't get a picture to upload, it always says too big, what do I do?

Hi, if your photo is larger than our file limit then you can easily reduce the size using this free resizing tool: or you can send the photo to and we can resize the photo for you and then add it to your account so that you can receive the benefits of using your membership. Kind regards, Katie Summers - THS Customer Support.

Hair color Hair Color

I have ruddy but fair skin, blue eyes, and dark blond hair. I'm not sure if my skin is cool or warm, but know my foundation has no pink in it, more yellow tones. I like my hair cut and have been getting professional highlights but want to try on brown for a while. My natural blond is dark, dishwater, but with gold highlights in the sun, and seemingly colorless inside. Currently I have lowlights and highlights. My question is if I want to dye my hair brown, how do I know what tone will look best on me?

Hi, based on the information provided and after looking at your picture, I'd say your complexion is 'peaches and cream'. This is a warm skin tone and will work well with colors that have a warm overtone. Anything from light brown to darkest brown will suit you, so I suggest trying on the warm brown hair colors in our Virtual Hairstyler (each color is listed as warm or cool or both when you hover over the color squares in the color chart). After narrowing down your choices with your photo, visit your hairdresser for a final, personal assessment on the right brown hair color for you. Kind regards, Serah Schuster - THS Hair Consultant.

General hair Hair

I have fine thin naturally wavy hair. I have it colored and trimmed every 8 weeks. I have been growing it out for about a year now which is currently shoulder lenghth. Here is my question, I am really struggling with my hair breaking! If I pull my hair up or back in ANYTHING, it breaks. I use both shampoo and conditioner for damaged hair. Is there anything I can do to thicken and strenghten my hair?

Hi, the best advice I can give about stopping the breakage is that you will need a very good shampoo and conditioner designed to limit hair breakage (check with your salon or your local supermarket), a heavy treatment that can be applied to your hair once a week, and a moisturizing creme that can be applied every day. Also, when styling with heat appliances always use heat protection products and try to limit heat styling as much as you can. Hair that breaks needs lots of TLC and nourishment so a good hair care routine that is followed regularly will help. For ideas, check out this article: Kind regards, Serah Schuster - THS Hair Consultant.

Haircut questions Haircuts

Hello! I'm 12 years old and I want a Justin Bieber haircut: What do I have to tell my hairstylist to get that haircut? I'm too shy to tell my hairstylist that I want the JB haircut. Please help me! Marko.

Hi Marko, the best way to let your hairstylist know what style you want is to print out the picture using our print function and take it with you when you go to the salon. That way your hairdresser will know exactly what you want!

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