Website FAQ - Help/Specifications

Need help with Take a look at the questions and answers below.

What do I need to view/use this site? uses common programs and browsers that should already be installed on most computers. To ensure that you can view and use the site as intended, please make sure that you have the following:

Internet Browser

We support any of the following browsers:

Cookies and JavaScript should be enabled in your browser.


Macromedia flash 6 or above needs to be installed to view the Hairstyles with your photo. If you don't have flash 6 (or above) installed, please download and install it from the link below (it will only take a few minutes).

Please note that devices such as iPads do not support the use of Adobe Flash and will not load the Virtual Hairstyler. We recommend using the site on computers and devices that do support Flash.

Screen Size

Our pages are designed for a monitor resolution of 1024 x 768 or higher. Please make sure your monitor is set to the correct size to ensure that you can see and access all features of the site.


If your question or problem is not listed here then please feel free to contact us at: with your registered email address or username so that we can assist you.

We also recommend taking a look at our guided tour. Click here to view the step-by-step video!


Already a Member? Click here to login!

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