Website FAQ - Help/Specifications

Need help with Take a look at the questions and answers below.

How do I clear my Web browser's cache?

Internet Explorer:

  1. Click on Tools.
  2. Select Internet Options.
  3. Go to the Browsing History section in the General tab and press the Delete button to receive options.
  4. Tick the Temporary Internet Files box and then click Delete.
  5. Wait for your browser to delete the files and then close it down.
  6. Open your browser again and go to our website.


  1. Click on Tools.
  2. Select Clear Recent History.
  3. Tick the Cache box and then press the Clear Now button.
  4. Close down your browser.
  5. Open your browser again and go to our website.

Google Chrome:

  1. Click on the Spanner Icon in the top right of your browser and select Options.
  2. Click on the Clear Browsing Data... button.
  3. Tick the Empty the Cache option and click on the Clear Browsing Data button.
  4. Click Close and then close down your browser.
  5. Open your browser again and go to our website.


  1. Go to the Edit menu and select Empty Cache.
  2. When prompted, click Empty to confirm that you want to empty the cache.
  3. Close down your browser.
  4. Open your browser again and go to our website.

For further information please try this link:


  1. Click My AOL on the AOL toolbar.
  2. Click on Preferences.
  3. Click on www.
  4. Click on Temporary Internet Files.
  5. Click on Delete Files.
  6. Click on the OK button.
  7. Close down your browser.
  8. Open your browser again and go to our website.


If your question or problem is not listed here then please feel free to contact us at: with your registered email address or username so that we can assist you.

We also recommend taking a look at our guided tour. Click here to view the step-by-step video!


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