Hi, would you please help me to determine my face shape? I'd really like to cut my hair short in a pixie cut. I'm wondering if I could still wear glasses with that 'do. I'm 18 with nearly baby-fine hair, thin and fair-skinned. I'm also wondering if I could go copper or any shade of red. Or if it would look better short in a different color than my natural, which is a light brown. - Sherry

Hi Sherry, if you're confused about your face shape then I recommend taking our easy face shape quiz at this link: http://www.thehairstyler.com/features/articles/hairstyles/face-shape-quiz. It will ask the questions about your face that only you can answer to help work out what is the correct shape. In regards to whether a pixie cut will suit you, it all depends on your face shape. As for hair colors, the best way to see if you'd look good in a certain color before dying your hair is to use our virtual hairstyler to try on red hair colors or whatever hair colors you think will look nice. If you haven't done so already, I also suggest that you try our Find My Perfect Hairstyle consultation. It can be found at this link: http://www.thehairstyler.com/hair-consultation and will allow you to select your personal attributes, such as your skin tone, face shape and whether or not you wear glasses and recommend hairstyles and hair colors that will suit you. Kind regards, Serah Schuster - THS Hair Consultant.

Question from: Sherry // Added: 23th January 2012

Hi, I have looked at the pictures and have taken the face shape quiz but it tells me different answers so I can't figure out what face shape I have. Can someone please help me out? Thanks.

Hi, if you are answering the face shape quiz honestly and correctly (looking at your face in a mirror etc) then it will provide you with the right face shape. It works by taking into account all of your features and matching them to the most common face shapes. If you are getting multiple answers then it means that you are changing your answers every time you fill in the form. Please fill in the form once and choose the answers that most match or relate to your features and you will receive the right advice. Thank you. Kind regards, Serah Schuster - THS Hair Consultant.

Question from: Jonathan // Added: 05th November 2011

Hello, I have been trying to figure out what my face shape is. I think it is oblong or diamond but I don't know for sure. Can someone look at my pictures and tell me what face shape I have? Thanks :-D Jonathan.

Hi, if you're confused about your face shape then I recommend taking our easy face shape quiz at this link: http://www.thehairstyler.com/features/articles/hairstyles/face-shape-quiz. It will ask the questions about your face that only you can answer to help work out what is the correct shape. Kind regards, Serah Schuster - THS Hair Consultant.

Question from: Jonathan // Added: 29th October 2011

I am working on uploading a better picture, but I need help with figuring out my face shape. All my life I've been told it's round, but now I'm starting to wonder if I'm more Oval or Heart. Can you help? Thanks!

Hi, if you're confused about your face shape then I recommend taking our easy face shape quiz at this link: http://www.thehairstyler.com/features/articles/hairstyles/face-shape-quiz. It will ask the questions about your face that only you can answer to help work out what is the correct shape. Kind regards, Serah Schuster - THS Hair Consultant.

Question from: Lissa // Added: 19th October 2011

I am a brunette and have now had my hairdresser to permanently color my hair (brown) to cover the gray. I have also added a few beige blonde highlights. My hair is in good condition and I get it trimmed or cut every 8 weeks. Question: My hairdresser says she cannot perm my hair because of the highlights. What is your opinion? Can I get my hair permed? Thanks, Jeannie Hall

Hi Jeannie, perming solution on top of the highlights and the permanent hair color will damage the hair, especially because the highlights are beige blonde. The peroxide used in them would be at least 40vol which is very high in PH, so then adding perming solution on top of that, which is a PH 15 (the highest), it will definitely break and snap your hair. That means that your hairdresser's advice against perming on top of your highlights and hair color is right. Kind regards, Serah Schuster - THS Hair Consultant.

Question from: Paula // Added: 12th October 2011

Hi, I am a member here. I want virtual hairstyle for men but could not find any. Please help me. Thank you.

Hi, to view our range of men’s hairstyles, please visit our FAQ page which has instructions with step-by-step images: http://www.thehairstyler.com/website-faq-view-mens-hairstyles. Thank you. Kind regards, Katie Summers - THS Customer Support.

Question from: Janine // Added: 06th October 2011

Hi, another person confused about face shape. I have assumed round, but my high hairline is throwing me off a bit. Thanks!

Hi, if you're confused about your face shape then I recommend taking our easy face shape quiz at this link: http://www.thehairstyler.com/features/articles/hairstyles/face-shape-quiz. It will ask the questions about your face that only you can answer to help work out what is the correct shape. Kind regards, Serah Schuster - THS Hair Consultant.

Question from: Erin // Added: 24th September 2011

Hello, I'm another person in need of help determining my face shape. I think it's oblong but can you confirm this?

Hi, I would say that based on your photo, you are closer to a diamond face shape. This is because the widest part of your face is your cheekbones, while your forehead and chin are both narrow. Kind regards, Serah Schuster - THS Hair Consultant.

Question from: Vanessa // Added: 03th August 2011

After looking at the diagrams for face shape, I need to make sure that I have picked the correct one. I think my face is oblong? Could someone please let me know.

Hi, I have taken a look at your photo as requested and believe that your face shape is oval. Although it is similar to an oblong shape, your face is longer than it is wide and has a round hairline and chin, which makes it an oval shape. Kind regards, Serah Schuster - THS Hair Consultant.

Question from: Janice // Added: 20th July 2011

Please look at the hairstyle & color I selected. Is it correct for my skin color? The tips said: "A little moulding cream..." What is moulding cream?

Hi, I have taken a look at your photo as requested and believe you have a ruddy complexion and suggest trying our hair consultation with ruddy selected (you have previously selected fair-cool) to see which hair colors are best for you. The haircut/style you have selected is suitable for your face shape (which is oblong) and I recommend searching for more oblong styles using the hair consultation. In regards to your question about moulding cream, moulding cream can be used an alternative to wax and has less of a glossy finish. It is perfect for creating soft curls, flicks, waves and soft up-styles without weighing the hair down and can be found where all good styling products are sold. Kind regards, Serah Schuster - THS Hair Consultant.

Question from: Tammy // Added: 19th July 2011

Hi, I have dry wavy hair so to improve the texture I have been getting them rebonded every 6 months for past 2 years. However now I want to outgrow that and return to my original hair texture. However my hair at hairline tends to be very dry and frizzy. I use conditioner after washing hair and also Loreal's leave in conditioner. But that does not help much. Any advice? Also based on my face shape, could you tell me what would be a good haircut for me?

Hi, as I cannot see your hair in real life, it is hard to assess the level of damage and dryness you've been experiencing, so I would recommend that you have a chat to your hairstylist the next time you're at the salon about some in salon treatments that will improve the condition of your hair, and what you might also be able to do at home. As for haircuts that will suit your face shape, I suggest trying our hair consultation. It will allow you to specify your face shape and other features about your hair and then give you recommended styles and cuts to try. http://www.thehairstyler.com/hair-consultation. Kind regards, Serah Schuster - THS Hair Consultant.

Question from: isha // Added: 27th June 2011

What face shape am I? How can I tell? Can you can look at my photos :), I think I'm square? Please link to tell me where I can learn what shape I am.

Hi, our hair consultation lists the characteristics of the different face shapes and will also allow you to search for styles based on your face shape so I recommend giving it a try from this link: http://www.thehairstyler.com/hair-consultation. As for your face shape, I've checked the photo in your account, and based on the photo, it looks as though you have an oval face shape. Kind regards, Serah Schuster - THS Hair Consultant.

Question from: Zachary // Added: 26th May 2011

I am really confused about my face shape. Can someone please look at my photo and help me?

Hi, based on the photo in your account I would say that your face shape is oblong. For more info about your face shape and what hairstyles will suit it, please take a look at this article: http://www.thehairstyler.com/features/articles/hairstyles/the-right-hairstyle-for-your-oblong-face-shape. Kind regards, Serah Schuster - THS Hair Consultant.

Question from: Christene // Added: 30th April 2011

I have split ends and haven't found someone to cut it. What can I put on my hair to make my hair look better until I find someone?

Hi, the only way to take care of split ends is to have them cut off as no amount of hair product will repair the damage. I recommend finding someone to cut the splits ends as soon as possible, as the longer split ends are left, the further they will travel up your hair shaft and cause more damage. Kind regards, Serah Schuster - THS Hair Consultant.

Question from: teresa // Added: 29th April 2011

Hi, how do I download a picture of me?

Hi, to upload your photo please use the following instructions. To see these instructions with step-by-step images, please visit this link: http://www.thehairstyler.com/website-faq-virtual-hairstyler-photo-upload: 1) Log into your account and visit the Virtual Hairstyler from the menu that runs along any page. 2) Click the Add Photo icon on the left hand side of the Virtual Hairstyler. 3) Use the link in step 1 to check our photo specifications. 4) Complete step 2 by adding your photo from your computer or off the Internet via a web address. 5) Complete step 3 and tick the check box to agree to the photo upload policy. 6) Press the Add Photo button. Kind regards, Katie Summers - THS Customer Support.

Question from: jaymi broden // Added: 23th March 2011

My hair is very fine and straight. I currently have a short/medium length cut with lots of layers and flipped out. I am very physically active and have an extremely busy schedule. I am thinking about growing out my hair to shoulder length (or just past). I would like a cut that requires minimal styling in the morning. However, I do need to look professional for work and I am worried about the growing out process. What do I need to know about hair extensions? I am worried my hair will get heavily damaged in the process, which would defeat the purpose of using them to help with the transition.

Hi, hair extensions are very high maintenance and can cause damage to your hair so I would not recommend using them if you are after a low-maintenance look while simply just waiting to grow your own hair longer. Although waiting for your hair to grow to a certain length can be quite frustrating, there are plenty of hairstyling options that you can try that are low-fuss and professional. For advice about hair extensions, I recommend taking a look at the following article http://www.thehairstyler.com/features/articles/hairstyles/hair-extensions. For hairstyle suggestions for your current length, I recommend using our Find Your Perfect Hairstyle consultation (http://www.thehairstyler.com/hair-consultation) Kind regards, Serah Schuster - THS Hair Consultant.

Question from: B Jane // Added: 12th March 2011

Hi, can someone please help me determine what shape my face is. I believe it to be oval but it may be oblong. I want to get a hairstyle consultation but it says to make sure I choose the right shape. Thanks so much.

Hi, after looking at your photo I would recommend choosing the oblong face shape when completing our hair consultation. Kind regards, Serah Schuster - THS Hair Consultant.

Question from: Tracy // Added: 11th March 2011

I have fine thin naturally wavy hair. I have it colored and trimmed every 8 weeks. I have been growing it out for about a year now which is currently shoulder lenghth. Here is my question, I am really struggling with my hair breaking! If I pull my hair up or back in ANYTHING, it breaks. I use both shampoo and conditioner for damaged hair. Is there anything I can do to thicken and strenghten my hair?

Hi, the best advice I can give about stopping the breakage is that you will need a very good shampoo and conditioner designed to limit hair breakage (check with your salon or your local supermarket), a heavy treatment that can be applied to your hair once a week, and a moisturizing crème that can be applied every day. Also, when styling with heat appliances always use heat protection products and try to limit heat styling as much as you can. Hair that breaks needs lots of TLC and nourishment so a good hair care routine that is followed regularly will help. For ideas, check out this article: http://www.thehairstyler.com/features/articles/hair-care/daily-hair-care-routine-in-six-easy-steps. Kind regards, Serah Schuster - THS Hair Consultant.

Question from: Mitzi // Added: 14th January 2011

Hi! so my hair takes FOREVER to grow and right now I have really really short hair and I would like to have past the shoulder length hair by September. Any suggestions on how to make it grow quicker? Thanks!

Hi, on average, hair grows at a rate of one-half of an inch per month and unfortunately there is not a lot that can be done to speed this process up. Making sure you have a healthy diet and that you look after your hair can help as healthy locks are less likely to break. Even when growing your hair you still need to get it trimmed regularly to ensure that when you get to the length you want, your hair is strong and looks good. See your stylist once every 2 months for a trim on your ends. For more advice, check out this article: http://www.thehairstyler.com/features/articles/hair-care/growing-your-hair. If you really can't wait for your hair to grow then hair extensions can be a good option. Kind regards, Serah Schuster - THS Hair Consultant.

Question from: sarah // Added: 08th November 2010

Hi, I have medium length, straight highlighted hair which needs re-doing. At the moment my problem is that I like my hair to have plenty of movement, so I use my heated rollers each day to give it body. At the moment my hair is improving in condition which results in it being lank and difficult to curl. I sometimes have a body perm for highlighted hair which enables me to get the look I like. However, the condition suffers and I'm unsure what is best to do to achieve the look I think suits me best. Perhaps it would be best to revert to my natural mousey color (40% grey) and go for the perm? I would appreciate your advice.

Hi, it sounds as if the heated rollers are working well for you as they are giving you the look, body and movement you're after. Using heated rollers will not damage your hair as much as the chemical process of a body perm, and if you're going to be regularly highlighting your hair, then adding the perm process will damage your hair even further. You have said that your hair condition is improving after taking a break from perms so I would suggest sticking with the heated rollers instead of going back to the perming process so that you can get the look that you know suits you, as well as the color you want, without having hair that feels like straw. If you'd like more oomph from your heated rollers then use them with volumizing products such as mousse to add body. Kind regards, Serah Schuster - THS Hair Consultant.

Question from: Mair // Added: 05th November 2010

Hi. I am 35 and have long brown hair, the length is probably below my shoulder blades. I have bangs as well. I have been trying to decide if I should grow my hair longer or if I should cut it and I would love your opinion. I also have a lot of grey coming through and would like to have it colored as well and am unsure what to go with. Help!

Hi, if you're not sure about going with a new hair length then I recommend uploading your photo to the Virtual Hairstyler and trying a few different lengths on. You'll be amazed at the difference some hair lengths will make to your features and doing it risk free on your photo means you won't have to live with a wrong hairstyling decision. As for color, there are plenty of options for covering up grays so ask your hairstylist what they recommend for your current hair condition and complexion. Kind regards, Serah Schuster - THS Hair Consultant.

Question from: Dana // Added: 10th April 2010

I am 34 years old and I suffer quite badly from premature graying. I'm constantly coloring the roots. It makes me feel extremely old and it's a very pronounced stripe through the center part of my head. I have been contemplating embracing this and going white on top, layering through to my black underneath. I just want your opinion on whether a very light ash blond would hide this better?

Hi, to answer your question, yes, a light ash blond would hide your gray better so if you are happy with this coloring option then I say, go for it! Kind regards, Serah Schuster - THS Hair Consultant.

Question from: aabex // Added: 09th April 2010

Hi, I'm not sure what face shape I am and also I want a good suitable style for my wedding. I have researched face shapes and am a bit confused about whether my shape is oblong or square or round? Also, the hair on the back of my head is excessively dry and "crinkly" and impossible to keep shiny and smooth. I have curly hair and it's very thick and heavy. I would love some advice on the best product to give it shine and smoothness. I have tried numerous things and I don't mind spending money if I need to.

Hi, if you're confused about your face shape then I recommend visiting our hair consultation page (http://www.thehairstyler.com/hair-consultations). It lists the characteristics of each face shape, which should help you to narrow down your shape. If you can't decide between a few different ones then go with the face shape that most resembles your own. As for hair products that will make your curly hair shiny and smooth, I recommend asking your hairdresser the next time you're in the salon as they can see your hair up close and personal and offer the right advice. Kind regards, Serah Schuster - THS Hair Consultant.

Question from: Danielle // Added: 06th March 2010

I have very damaged hair! It's waist-length and I haven't had a haircut in almost 4yrs. I'm just a busy mom. I do straighten it about 2-3 times a month, and think this may have caused the damage. Without straightening it, my hair is naturally course & frizzy. I want to lose some length, add layers, and maybe some highlights. My color is med-dark brown w/some grays. I really want movement and some volume. Maybe a long bang that blends in with the rest of hair? I have round face, I'm short and in my mid 30s. Fair complexion. I can't afford anything for upkeep. I'm too poor and too busy. Just want something that I can touch up every couple of months.

Hi, sounds like you already have a good idea of what you'd like so I would recommend seeing a hair stylist in person and letting them know that you'd like some layers, maybe bangs and highlights and see what they advise based on the current condition of your hair. If you'd like more ideas to take with you, I recommend trying our hair consultation (http://www.thehairstyler.com/hair-consultations). You can add personal attributes such as your complexion, face shape, hair length and texture etc and be given hairstyles from our library that match your criteria. Thank you. Serah Schuster, THS Hair Consultant.

Question from: hopelessmommy // Added: 30th December 2009

Hi, my skin is light warm, I actually have a brown hair color and I wonder if I can use a Golden Dark Blond? My face has big cheekbones, a broad forehead, and a square jaw. What kind of haircut do you recommend?

Hi, our hair consultation, which can be found in the makeover menu at the top of any page, will be able to let you know exactly what hair colors will suit your complexion and what kind of hairstyles will suit your face shape and other personal attributes (such as your hair length, texture and density) so I recommend giving it a try! Kind regards, Serah Schuster - THS Hair Consultant.

Question from: camilai // Added: 15th December 2009

My hair is a medium texture, I had bleached my hair, I waited three weeks to perm my hair and I tested a small section of my hair with the perm, nothing happened so I permed my hair all over and when I started to comb it, it started to just break off especially at the top of my head and my edges, but when I oil it, it's okay. Now a family member said that I should get a short haircut style, but I'm worried that if I get it short, will it still break off?

Hi, unfortunately there are no miracles for undoing the damage that has already been done to your hair. The best advice I can give is that you look after your hair with plenty of intensive treatments and a shampoo and conditioner made for chemically treated hair. If you want to cut your hair shorter, you can, but until the damaged hair grows out, your hair will unfortunately continue to break. Kind regards, Serah Schuster - THS Hair Consultant.

Question from: netta18 // Added: 23th November 2009

Hi, my hair is a little damaged from straightening it. I wanna get it relaxed, but before I do I wanna repair my hair so its not damaged. How can I get it repaired faster?

Hi, the best advice I can give about repairing damaged hair is to use a very good shampoo and conditioner made specifically for damaged hair, to use a heavy treatment in your hair once a week, and to try a moisturizing crème every day. If you can, try to lay off the heat styling and chemical products (such as hair color etc) for a while too. For more advice and tips about treating damaged hair please see our damaged hair article: http://www.thehairstyler.com/features/articles/hair-care/hair-care-advice-damaged-hair. Kind regards, Serah Schuster - THS Hair Consultant.

Question from: jae // Added: 10th November 2009

I need help. I've been getting an itchy scalp and painful pimples on my head. What can I do to make them go away?

Hi, I strongly suggest you make an appointment to see a trichologist (a scalp doctor) to examine your scalp thoroughly. This way they will be able to give you an accurate solution. I hope I have helped. Kind regards, Roy Caccamo - THS Hair Consultant.

Question from: agenao9704 // Added: 01th November 2009

I'm a male with very, very thick and coarse hair. What is the best way to thin it out? I'm thinking about trying a new style but in order to do it my hair needs to be thinner.

Hi, thinning scissors can be used to make thick hair thinner but the results that you receive all depends on your hair type. Using thinning scissors in some hair types can actually make hair frizzy so I recommend seeing a hairstylist in person so that they can assess your hair type, length and texture and let you know whether thinning your hair with thinning scissors will give you the results that you want. Kind regards, Serah Schuster - THS Hair Consultant.

Question from: rnorion882 // Added: 01th November 2009

Hi! I'm really really confused of my face shape. It looks oblong but I am also having doubts that it is diamond. Please help! Could someone please browse through my photos here: http://my.thehairstyler.com/elleon/galleries and tell me my face shape? thank you so much!

Hi, based on your photos I would say that your face shape is definitely diamond. A diamond face shape has a long and narrow appearance, with the widest part of the face being the cheekbones, while the forehead and jaw line are narrow. Diamond faces shapes also have a pointy chin, which describes the photos you've shown me. Kind regards, Serah Schuster - THS Hair Consultant.

Question from: Yana // Added: 28th September 2009

Hi! I need serious help! My problem is that all of a sudden no matter what kind of conditioner I use or how long I leave it on, I just cannot get a comb through it! I even use a detangler to no avail. It looks almost like horse hair or something. Please help I don't want to have to cut it all off. Also, is there a way to put something like low lights in for winter instead of highlights? My hair gets really blond in the summer but kind of dingy looking in the winter. I just found this site and I LOVE it! It is just a blast and so packed full of information on every subject!

Hi, to help you get a comb through your locks, try trimming the very ends to get rid off any split ends which may be causing it to tangle, hence finding it hard to comb. Also, try using a protein spray regularly to help keep it smooth. In regards to color, I recommend making an appointment with your hairstylist to have a professional consultation for having low-lights put through your hair. This way, they will be able to assess the condition of your hair personally to give you the best results. Kind regards, Roy Caccamo - THS Hair Consultant.

Question from: clarity // Added: 27th September 2009

Hi, I'm a bit confused as regards to my face shape. I measured it and would like a professional to determine the shape for me: Width of forehead: 17 cm. Width of cheekbones: 23cm. Width of jawline 24cm. Length of face: 20 cm. I'm guessing its a pear shape? Please help! I know that I can upload my pic but I do not wish to do so. Thanks!

Hi Hanna, It does sound like you have a pear shaped face, or what is also known as triangular face shape. To be absolutely sure you should upload your picture to the website (when a photo is added to the Virtual Hairstyler, no one can see it but you) - that way you can see for yourself exactly what you are. To help you further, check out the face shape guidelines listed with our hair consultation (http://www.thehairstyler.com/hair-consultations). Kind regards, Roy Caccamo - THS Hair Consultant.

Question from: hanna // Added: 06th September 2009

I've been told I have lovely long dark brown wavy hair which goes into any style that I want it to. The trouble is it needs a good cut and I want to try some thing a bit different, maybe keep the length but have long layers put in? What do you suggest? Do you also have you any suggestions for color? I was wondering about having low lights put in. Maybe in different colored reds and browns. What do you think?

Hi, I can tell you that there are almost endless possibilities with what you can do with long hair. Changing shapes, lengths, textures, and colors can make a person feel completely different, new, and refreshed. But here's the thing: before making any of these changes you need to consider important features such as you face shape, hair type, maintenance requirements, and of course your complexion, in relation to any color change. Without me knowing any of these details, I could be giving you the wrong advice, so I would suggest that you upload your photo to our website and try on all the different hairstyle and color combinations, starting with "wavy long" as your search criteria. Kind regards, Roy Caccamo - THS Hair Consultant.

Question from: ros // Added: 05th August 2009

I recently went from long, waist length hair to shoulder length. Do I need to change the amount of shampoo I use?

Hi, when shampooing, we only need to use enough to rub through the scalp, because as you rinse, the shampoo will pick up any dirt through the ends. If you have been shampooing only your scalp, then you do not need to change the amount of shampoo that you currently use. If, however, you shampoo the rest of your hair as well as the scalp, then you are definitely using too much and need change the amount of shampoo that you use to focus only on the hair through your scalp. Kind regards, Sarah Koessler - THS Hair Consultant.

Question from: susie // Added: 04th August 2009

I have fine hair but have damaged it by ironing and coloring it. So, for the past 5 months I have not colored or used the iron on my hair, I don't even blow-dry it, I just let it dry naturally. But it still gets frizzy from the humid weather and really puffy from the cold as well. What can I do to stop my hair from getting so puffy and big?

Hi, to stop your hair from puffing up you need to use a smoothing product and I would recommend a cream as using a serum based product can result in oily hair. To find the right product, I would suggest that you ask your stylist which smoothing cream is best for your hair as they can see your hair firsthand and make the right decision based on the texture and type of your hair. For best results when styling, always remember to apply a small amount of product into the palms of your hands and then rub your hands together before running the product through the ends of your hair only. Kind regards, Sarah Koessler - THS Hair Consultant.

Question from: Bunny // Added: 04th August 2009

I recently found a great new hairstyle and color on your website. I have a question though: will my hairstylist be able to make my hair look the same, especially in terms of its color? I really like how the color looks against my photo.

Hi, since you can print your photo with your new virtual hairstyle and color, it's extremely hard for your stylist to misunderstand your request. Having said that, not all hairstyles are practical for all hair types, so your stylist will explain whether it's possible to mold your hair to the exact shape of the style you've found. In terms of color, these days most salons make their own. This means that getting one similar to what you are seeking should be quite simple. The exact color result does depend on the condition or your hair before coloring, however, (for example, if your hair is damaged and/or already colored the result could be different) so chat with your stylist about the expected color result before committing to the color change. Kind regards, Roy Caccamo - THS Hair Consultant.

Question from: susie // Added: 04th August 2009

Hi, recently my hair has been very oily right after I wash and blow it dry. It doesn't happen all the time and varies on frequency; however I have tried a million different things to try and pinpoint what variable may be causing this. I have switched shampoos and conditioners, only conditioning the ends, not conditioning at all, changing brushes and combs, showered in different showers with different water (literally from one side of the country to the other!), yet there doesn't seem to be any kind of discernible factor that leads to the oily roots. My hair is very long, and I haven't treated/colored it in over a year. I'm not sure if this has anything to do with it, but I'm out of ideas. Help! Christie.

Hi Christie, there are a few things that can cause oily hair, and believe it or not, washing your hair can be one of them so I'd like to ask how often do you shampoo your hair? Every second day should be normal; however, some people need to shampoo their hair every day. If you find that your hair is getting oily after one day, then you should be shampooing it every day. Another question I have is whether you are shampooing once or twice. I recommend that you do shampoo twice as doing it once will not always give you a total clean and can still leave oil on your scalp. Make sure when you are washing your hair that you scrub your scalp and focus mainly on this. When you rinse your hair out, the shampoo will then run through your ends and pick up all the impurities and wash them away when you rinse. Give this a go and see if your hair improves. Kind regards, Sarah Koessler - THS Hair Consultant.

Question from: christie // Added: 03th August 2009

My hair stylist told me to comb my curly hair once a week only. He said to comb sections at a time and to start from the bottom and work my way up. However, I'm still not sure if I should do this when my hair is very wet, damp or dry. Can you tell me which is best? Thank you! Chris.

Hi Chris, it's best to comb curly hair when your hair is wet or damp, definitely not dry. Always use a wide tooth comb as the hair is in a fragile state when wet and a wide tooth comb will not rip at the hair cuticle. Do not use a brush when your hair is wet as that will rip at the hair and cause breakage. I hope I have helped. Kind regards, Serah Schuster - THS Hair Consultant.

Question from: chris // Added: 30th July 2009